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Collaboration aims to provide comprehensive support to medtech, pharmaceutical, and biotechnology firms.
December 17, 2024
By: Michael Barbella
Compliance Group (CG) is teaming up with Veeva Systems to provide more comprehensive support services to medtech and life sciences organizations.
Specifically, the partnership will focus on such key service areas as implementation, validation and post-implementation support services including release management, 24/7 support, and organizational change management (OCM). Both companies claim the joint initiative is designed to ensure regulatory compliance and optimized system performance.
“We have many customers benefiting from Veeva’s vaults, where CG provides Veeva staff augmentation resources for these services. Formalizing this partnership will allow CG to enhance the level of service with better access to Veeva,” CG Program Management Director Caroline Honold said.
Sanctioning CG’s mission to enable the fastest path to quality excellence, CG’s Veeva experts focus on creating an intuitive user experience, implementing best practices, and delivering a holistic quality approach to maintain compliance within vaults. CG’s services will help organizations stay compliant, enhance data integrity, and seamlessly integrate new features to ensure customers stay ahead. CG’s methodology includes robust data migration, the U.S. Food and Drug Administration’s streamlined CSA validation approach, and modern adoption techniques for accelerated scale and value.
CG’s post-implementation services will ensure smooth, efficient, and optimized operations, maximizing the value of Veeva Vaults. For customers who already use the Quality Vault, Clinical Vault, and Regulatory Vault, CG will provide supplemental ongoing Application Management Services. These services include dedicated 24/7 support to tackle challenges like managing complex Veeva Vaults across departments, handling ongoing maintenance and updates, staying current with annual releases and new features, and ensuring data integrity and security. CG Veeva Certified Administrators will collaborate with Veeva Product Support on behalf of customers and assist in post-deployment application reconfigurations as needed.
Compliance Group helps life science manufacturers create the most efficient path to quality excellence by delivering expertise, process, and technology. CG specializes in providing solutions that streamline operations, ensure regulatory compliance, and enhance overall system performance.
Veeva Systems provides cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers ranging from the world’s largest pharmaceutical companies to emerging biotechs.
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